Welcome to our Support Portal

How to submit claims for RBK? * The doctor shall input all the accident history, details of injury and treatment and supporting document into the SEHATi Portal. The claim will be automatically submitted to PERKESO once the ‘Completed Treatment’ tab is clicked. How to proceed with patient that did not have Sehati application? * Patient can be assessed for injury without needing verification. Please be mindful that the verification still needs to update in 48 hours time. What type of treatment ...

What is Perkeso Return to Employment Injury Treatment Program? *Employees suffering from employment injuries during the course of their work may receive free medical treatment at PERKESO panel clinics or Government clinic / hospital until they are fully recovered. * For serious injuries, medical care may be obtained from the Government hospital, and the employee is eligible for second class ward treatment. Specialist treatment will be provided, if required. Who is eligible for Perkeso Employmen...

Frequently Asked Questions (FAQs) 1. Who are Bumi Healthtech Sdn Bhd, SEHATi, and NCSM? Bumi Healthtech (SEHATi) collaborates with the National Cancer Society Malaysia (NCSM) to promote health awareness. NCSM is a leading nonprofit organization specializing in cancer prevention and screenings. 2. What does the NCSM Cancer and Health Screening Package include? The package RM120 per employee provides a comprehensive health screening that includes: • A wide range of laboratory tests such as Full ...

In the event that the clinic panel selects the incorrect laboratory after having already printed the lab form, they may delete the existing appointment and proceed to create a new one. During this process, they should ensure the following: 1. Record the IC number and patient vitals as they are needed to create a new appointment, and rekey in the patient vitals accordingly. 2. Select the correct laboratory to prevent any further confusion or inaccuracies.

Promote healthy culture and awareness of non-communicable diseases: - Encourage healthy lifestyles - Educate people on non-communicable disease risks - Increase awareness of preventive healthcare Early detection of non-communicable diseases: - Identify potential health problems early - Screen for risk factors and symptoms - Provide early intervention and treatment Prevent disability and death due to non-communicable diseases: - Manage non-communicable diseases effectively - Encourage regula...

The patient may not be eligible for the SOCSO Health Screening Program due to several reasons based on the program's specific eligibility criteria. PERKESO's Health Screening Program (HSP) 3.0 is available to SOCSO Insured Persons as follows: - Malaysian. - Aged between 40 and 59 years old. - An active SOCSO contributor under the Invalidity Scheme (has at least one (1) month of contribution in the current year). - Has at least 12 months of total contributions under the Invalidity Scheme. You ...

The SOCSO Health Screening Program (HSP) is a recent initiative aimed at promoting healthy lifestyles and identifying high-risk groups of workers with non-communicable diseases. The objective of the HSP is to address the increasing number of workers who are certified as invalid due to lifestyle diseases. The figures are staggering, with 34% of invalidity pension claims and 49% of survivor's pension claims attributed to such diseases. By offering health screenings, workers can identify their heal...

HSP Paid Package is a new health screening initiative by SOCSO that increases access to health screening and other medical services offered by SOCSO appointed panel clinics, laboratories, and hospitals. Through this program, all 8 million SOCSO contributors will be able to book their medical check-up through the SEHATi mobile application at a reasonable rate. With the new launched of HSP 3.0 since May 2023 , SOCSO introduces the SEHATi portal and mobile app for easy access to health screening f...

Health Screening Parameters offered under HSP 3.0, Blood Investigations - Full Blood Count (FBC) - HbA1c - Fasting Lipid Profile - Renal Profile - Liver Function Test - Tumour Marker (CEA & AFP) - Urine FEME - Pap smear (women only) Other services - Physical examination - Mental health screening - Blood and urine specimen collection - Consultation Mammogram - Breast cancer screening (women only)

Before printing a lab form and sending it to the lab: - Clinic panel should collect all screening samples from the patient and ensure that they are securely packaged and labeled to prevent any errors or confusion during transit. - It is crucial to ensure that all necessary patient information is accurately recorded and saved. This includes completing all relevant history questions, Dass questions, occupation background, and mammogram questions. - Accurately key in all patient vitals, and save t...

- Standard Health Screening for male and female; and - Mammogram and pap smear screening for women. Criteria of HSP 3.0 Eligibility Criteria - Malaysian. - Aged between 40 and 59 years old. - An active PERKESO contributor under the Invalidity Scheme (has at least one (1) month of contribution in the current year). - Has at least 12 months of total contributions under the Invalidity Scheme. To check eligibility and undergo health screening under the HSP 3.0, employees need to download the SEH...

Here is the step for checking SOCSO Health Screening Program eligibility: - From the Clinic Dashboard, check left hand side - Click on "HSP Eligibility" column to check the eligibility for PERKESO's Health Screening Program (HSP) 3.0. - Enter the IC number of the Insured Person in the designated field and click on the "search" button to proceed. If the Insured Person is eligible for the program: - Click on "Create HSP Appointment" to proceed with the appointment booking. If the Insured Perso...

For the SOCSO Health Screening, The clinic panel has the flexibility to either add or remove the Pap Smear package. To Remove Pap Smear Option: This can be accomplished by ask the clinic to go to the appointment details of the patient > Scroll down to package content > click on the "Click here to edit the appointment Add-on package" link found within the Lab selection column. Please take note that the Pap Smear package cannot be edited once the lab panel has entered the results.

The clinic panel may cancel an appointment by following these steps: - Click on "Appointment" on the left side table. - Find the patient record and click edit appointment. - Find the "Cancel Appointment" button located in the right top corner of the page. - Enter the reason for canceling the appointment and click on "Confirm." However, it's important to note that if the laboratory panel has already entered the results, the clinic panel will not be able to cancel the appointment through this me...

After receiving the lab results from the lab panel, the clinic panel may initiate the process to arrange a consultation appointment with the patient. Once a date and time have been mutually agreed upon, the clinic panel can select the corresponding date and time on the appointment booking system. Prior to finalizing the booking, it is crucial that the clinic panel ticks the box labelled "I acknowledge that I have reviewed the test results", indicating that panel clinic have thoroughly reviewed ...

If a patient misses their appointment, the panel clinic has the option to reach out to them to arrange a new appointment date. Please check either the status of the appointment is it Pending or Upcoming. Patient able to see this in their Sehati application by clicking Settings > Appointments. If it is Pending , user able to cancel from their end. If it is Upcoming, clinic has to cancel from their end. In situations where the panel clinic is unable to establish contact with the patient, we ...

As a panel member, you have the ability to monitor the progression of your payments. This can be done by signing into your dashboard and inspecting the status of your payment. Furthermore, you can download the payment remittance for your documentation. Please bear in mind that the payment process might take a considerable amount of time to finalize, particularly after the funds have been released by PERKESO. We kindly ask for your patience while the system manages the payment information. You ...

If the panel clinic released incorrect results to patients due to inaccurate data provided by the lab, panels have the opportunity to rectify these results. They can do so by contacting us at 03-4264 5089 or by emailing us at hsp@perkeso.gov.my. We are ready and eager to assist in ensuring the accuracy of all health screening outcomes.

Patients are not required to make direct payments to the panel for the HSP paid package. The entire payment procedure is conducted efficiently through the SEHATi app, eliminating the necessity for any additional charges to be collected by the panel from the patients. Following the release of the health screening report to the patient, payments are disbursed to the panels. The entire process of claiming payments is facilitated seamlessly via the SEHATi Portal. This system guarantees that clinics...

Panels can locate the User Manual for the SEHATi platform within the portal itself. This manual furnishes comprehensive instructions on how to utilize the various features and functionalities of the platform. Simply go to Clinic Dashboard > Help > User manual. https://cdn.sehati.io/dashboard/manual/PANEL_CLINIC_USER_MANUAL.pdf If additional assistance or training is required to operate the platform effectively, please don't hesitate to reach out to us at 03-4264 5089 or via email at hsp@p...